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Make it Easy

Posted by on 4:08 pm in Chapters Of The Book | 0 comments

Make it Easy

One of the top principles in our team is ‘make it easy’. Make it easy applies to almost everything we do. We make it easy for our clients to contact us. When we send them some information we provide them with the supporting webpage links and where possible an audio or video file. When we want someone within the team to make a decision for us, we clearly lay out what we want that decision to be and provide all necessary information with the request. Making it easy means thinking one step ahead: open the gate before the other party gets there....

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GOAL!!!

Posted by on 9:37 pm in Chapters Of The Book | 0 comments

GOAL!!!

It is one of the classic radio and television moments when an overexcited reporter of a football match shouts Goooooaaaaalllll! into the microphone. This excitement and passion happens when a football team (the players on the pitch, the subs, the manager and support staff) achieve what they set out to do: score  goals. In football, as indeed in most sports, the goal is quite easy to identify. Sometimes it is even called a goal, although sometimes it is called a touch down, try, finish line, basket, …. A team needs similar clarity. There...

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